Which item must be included in the training for personnel involved in LP-Gas deliveries?

Including emergency response procedures in the training for personnel involved in LP-Gas deliveries is crucial because safety is the top priority in handling and transporting hazardous materials like LP-Gas. Personnel must be equipped to handle emergencies such as leaks, spills, or accidents effectively to minimize risks to themselves and the public.

Emergency response procedures ensure that employees know how to act swiftly and appropriately in hazardous situations, which can include evacuating affected areas, using safety equipment, and notifying emergency services. By understanding the correct protocols, delivery personnel can help prevent accidents from escalating and ensure that they and others remain safe.

In contrast, while company financial records, marketing techniques, and customer service protocols are important aspects of running a business, they do not directly address the safety and operational issues inherent in the handling of LP-Gas. Training must prioritize the immediate risks associated with the delivery of hazardous materials, making emergency response training essential.